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Alon Linetzki17 November , 2014

Personal Communication & Presentation Skills for Testing Professionals

A practical workshop in Communication practices



Seminar Description:


This workshop enhance and brings awareness of the skills test professionals need in order to succeed in today's multicultural, out-sourcing, agile world.
The daily work of a testing professional includes working with a lot of different channels such as: developers (engineers and team leaders), system administration, technical support, testing managers, product engineers and managers, quality assurance, customers, etc.  Including different cultures and distributed teams - this pose a challenge on how to act, how to communicate, how to share knowledge and how to manage.
The workshop covers real life situations from communication with testing members and development members, and drill down with enhanced discussions on the communication challenges.
During the workshop participants shall discuss the quality of being assertive, getting/giving feedback, how to prepare and give powerful presentations that influence people, and what types of negotiators should we become, selling testing daily.
Through presentation, discussion, debate, simulation, brainstorming and questioning, we shall go through communication skills needed for a tester, and aspects of communication (within an Agile team as well).
We shall discuss how to communicate as testers (also within Agile Teams), and how to be productive and efficient within our working environments.


Target audience

Testers, testing team leaders and test managers that would like to know how to better communicate with peers and managers in order to be more relevant, efficient, effective and productive in their work.
Communication skills are amplified in recent years as testers are working closely with peers in small and intimate Agile Teams, so agile team members are all good candidates for participation in this workshop.


1 day.


Participants should:

  • Be familiar with the test engineer or testing team leader daily work
  • Be open to absorb different ideas and views, and consider changing the way he/she work in order to get better results

Workshop objectives

Through presentation, discussion, and hands-on simulations, participants will learn to:

  • Understand what is communication, good communication, and daily communication in the life of testers
  • Realize how good communication can help the tester in his daily job with other professional group
  • Review 6 paradigms of personalities, and know how to recognize them
  • Understand assertiveness, what it means and how should it reflect in our work
  • Practice daily scenarios of communication through simulations
  • Understand viewpoints and how to look on others viewpoints
  • Discuss guidelines for a good presentation
  • Understand where can we implement good communication skills along testing life cycle
  • Discuss body language, and other soft-skills for good presentation
  • Discuss how to negotiate, and what is a good negotiator approach
  • Discuss increasing your personal abilities


Seminar Outline

  • Introduction
    • Our day to day communication Channels
    • Qualities categorized under “good test engineer”
    • Good Communication – what is it all about?
    • Give me a good reason why? (presentation exercise)
    • Simulation exercise #1 – Testing Team
  • Project Communication
    • Understand communication in your project environment (exercise)
    • Be more convincing in negotiation – influencing others
    • Presenting our position (discussion)
    • How NOT to convince others
    • The 6 paradigms for personal interaction
    • Simulation exercise #2 – Development Team
  • Being Assertive
    • The effective NO
    • The Scale
    • Simulation exercise #3 – Testing Team
    • The Assertive Formula
    • Simulation exercise #4 – Development Team
  • Giving others feedback
    • How to give a feedback
    • Why do people abstain from giving feedback?
    • Why do people have difficulties in giving feedback?
    • How do people react to feedback?
    • How to learn from a Feedback?
  • Bonus - Simulation exercise #5 – Development Team (if time permits)
  • Good presentation skills overview
  • Retrospective
    • Your "take-away" for improvement
    • Closing discussion



Alon Linetzki, has been a professional developer, tester, quality assurance engineer and manager & a coach in the development, testing and QA domains for the last 30 years. He has been supporting organizations, coaching them to enhance and optimize their development and test operations, increase development and testing ROI, optimize performance of engineers and managers, supporting executives with decision making and with optimizing and improving their processes (testing and development alike) – in both Agile and non-agile development environments. He is working in multi-cultural, distributed-teams, and multi-product environments since many years. Alon’s main domains of expertise are in the areas of Agile and Transition to agile, Exploratory Testing, software and test Process Improvement & Optimization, Test Management and Test Design optimization, Risk Based Testing, Test Automation and in building smart teams. He is co-founded ISTQB® in Israel, leads the ISTQB® Partner Program w/w and has established the Sigist in Israel (testing forum). M. Linetzki is also one of the authors of the ISTQB® Agile Tester Extension Certification.